Nursing Department of the First Affiliated Hospital of Zhejiang University School of Medicine, established in November 1947, comprises more than 3,300 nursing staff now. Several generations of our caregivers adhere to the core values of "Seeking truth with prudence, and working with kindheartedness and perseverance" and mission of "Integrating health care, medical education and scientific research, carrying out the best clinical nursing practice, developing potential, igniting hope, and contributing to human health and well-being". Seize the day and never lose the time. Our Nursing Department is steadily moving towards the vision of providing world-class health care.
FAHZU Nursing Department is one of the guidance centers in Zhejiang province integrating Clinical Nursing, Nursing Management, Nursing Education and Nursing Research. It’s also the affiliated unit of Zhejiang Nursing Quality Control Center, the training center for doctors and masters of nursing at Zhejiang University, and nursing teaching unit for 24 colleges and universities. FAHZU Nursing is also training base for Training bases for specialist nurses such as Adult ICU, Emergency First Aid, Organ Transplantation, Hemodialysis, Traumatic Ostomy Incontinence, Operating Room, Diabetes, Accelerated Rehabilitation Surgery, Endoscopic Nursing, Peritoneal Dialysis Nursing and Elderly Nursing in Zhejiang Province, and practice bases for specialist nurses such as Rehabilitation Nursing, Psychopsychology and Intravenous Infusion in Zhejiang Province. FAHZU Nursing has been awarded "National Excellent Hospital for Quality Nursing Service Assessment", first batch of "Quality Nursing Service Demonstration Hospitals" and "Hospital with Outstanding Quality Nursing Service Performance" by National Health Commission of the PRC. Clinical Nursing at FAUZU is a national key clinical specialty construction project.
After years of development, FAHZU Nursing formed a three-tier management system of Nursing Department Director, Department Head Nurse and Head Nurse. It set up 18 nursing professional management committees and quality control teams. The scientific and efficient organizational management system has laid a solid foundation for ensuring the quality of nursing, personnel training, disciplinary development, and scientific research promotion, making FAHZU Nursing always in the forefront of nursing in Zhejiang, and playing a positive role in promoting the construction and development of nursing in China.
FAHZU Nursing Department deepened the layered training of nurses based on the demand of positions. The Nursing Department is responsible for the teaching and training of practice nurses, new nurses, on-the-job nurses, nurses of continuing education, specialist nurses and nursing postgraduate students. The nursing education in our hospital is in line with the international practice, so as to cultivate the applied and inter-disciplinary nursing talents who have the post competency, international vision and the ability to participate in the international competition, with excellent knowledge, ability and quality.
FAHZU fully carries out high-quality nursing service, and the whole hospital coverage rate of high-quality nursing service is 100% at present. FAHZU Nursing promotes high-quality nursing services with information technology as the carrier, independently develops intelligent nursing management software, nursing electronic medical records, nursing education management system, nursing quality reporting data platform, intelligent emergency triage information system, etc., and applies them to more than 400 hospitals across the country. By introducing a new nursing model with internet plus, FAHZU implements seamless and extended nursing in and out of the hospital, leading the development of the industry and promoting the application of health big data.
FAHZU Nursing discipline has achieved synergetic development with other clinical specialties at FAHZU, with cross-integration, inheriting and innovation, and leads the development of Nursing in Zhejiang Province and even the whole country. FAHZU nursing technology covers 33 provincial administrative regions in China. The nursing discipline is in line with international nursing. It established the Sino-European Urology Nursing Joint Training Center. The liver transplantation nursing team went to Indonesia to guide nursing for transplantation. FAHZU Nursing also has participated in international aid for many times and has repeatedly made meritorious deeds in previous major emergencies.
FAHZU attaches importance to the construction of nursing culture and holds various nursing cultural activities every year to enrich nurses' spare time and increase cohesion. FAHZU Nursing provides a platform for nurses to communicate and learn from each other, by establishing FAHZU Nursing WeChat platform, push updated information including nursing service and nursing quality control, etc.
Looking at the past to gain a perspective on the present, FAHZU Nursing will uphold the core values “To Seek Truth with Prudence”, take the goal of "First-class Discipline, First-class Talents, First-class Service and First-class Management", train nursing talents, promote discipline development, enhance scientific research level, keep striving for excellence, and make great achievements in the construction of “Double-First Class” for Zhejiang University and world-class medical center for FAHZU.
Nursing work in our hospital has been in a leading position in China since the hospital was founded on November 1, 1947. The concept of humanistic nursing is rooted in the heart of every nurse. In order to keep step with the development of modern medicine, our hospital has its own excellent nursing team matching the scale of the hospital, due to the efforts of successive hospital managers, especially in the fields of critical care, organ transplantation care, emergency care, artificial liver care and blood purification care, which have been at the forefront of nursing in China.
The nurse quality control center of Zhejiang Province and the Nursing Management Commission have been based in our hospital since 1991, and in 2010 the chairmanship of the commission was undertaken by our hospital. The postgraduate nursing education of Zhejiang University and the specialist nurse training for adult ICU, emergency treatment and organ transplantation take place in our hospital. Our hospital is also the teaching and training base for 16 universities and colleges. We focus on nursing standards and on training many nurses for clinical work.
With the vigorous development of the hospital, the nursing team is growing quickly. The hospital has 2500 beds. As of August 2012, we have more than 2000 nurses, of whom 65.6% have bachelor degrees, seven have master's degrees and one nurse has doctor's degree.
Our hospital has a comprehensive and scientific quality control system for nursing. We have built three degree-quality evaluation systems for nurses based on reliability, validity, and weight coefficients. We also have founded an indicators group, a mathematical model and software which are suitable for nurses. We have combined process management and terminal management, step management and self-management. We have achieved quality control through the idea of helping.
Based on the digital platform of the hospital, the nursing department has developed intelligent care management software, electronic medical care records and research and clinical care paths. We have also developed many standards for operations and processes, like the nurses work system. Patients are identified by a bar code on their wrist and the principle of no injury is emphasized in all parts of nursing work.
Excellence in nursing work started in the experimental department and has been promoted across the whole hospital. We combine nurses with overall responsibility with specialist nurses to adapt to the needs of patients. Patient satisfaction is continuously improved and we were honored as one of the National Outstanding nurse units. As one of 23 experimental hospitals for nurses' job management, we have achieved performance management through job surveys, job analysis, job evaluation, job training and so on.
We have focused on continuous quality improvement, the use of management tools (FOCUS-PDCA, quality circle, clinical pathway, 5S management and RCA), and failure of the application of modeling tools to achieve standardized and scientific management.
Adverse events should be autonomously reported and analyzed by systemic ideas. The reporting system was designed in accordance with the RCA principle to minimize the occurrence of adverse events.
We have also paid much attention to the development of nursing culture. We help the nurse to establish a nursing philosophy of "dedication, innovation, understanding, caring and equality". We have founded a magazine called "Spring of the Guardian", which provides a platform for dynamic information exchange.
We have focused on the professional development of nurses. Based on each nurse's personal ability, hospitals train them to become clinical nurse specialists, nurse specialists, or nursing education specialists and so on, providing a platform for the nurse to achieve self-worth.
Nursing is the science of caring and human kindness. It is an integrated subject which combines natural sciences and humanities. Through a quantum leap in the understanding of "natural persons" to "social persons", nursing encompasses biology, psychology, literature and sociology.
We believe that:
1. Humans are both independent and interdependent beings with united physical, psychological, social, cultural and spiritual aspects. Each person needs caring from others, and caring between people can contribute to the pursuit of health and to personal growth and self-worth.
2. Environment refers to all the intrinsic and extrinsic factors which affect human development and behavior. When nurses help patients adapt to the environment, they should consider the complexity and uniqueness of different patients.
3. Every patient has the right to understand their health situation, and the right to participate in decisions related to their health, which should be respected.
4. Health means not only being without physical disorders, but also maintaining a stable mental state and having good social adaptability and good interpersonal skills. The responsibilities of the nurse are to help patients maintain the best level of health through health education and providing personal, family and social help.
5. Nursing is patient-centered care. The patient comes first. Problems are solved through ongoing assessment, planning, implementation and evaluation of the nursing process.
6. Nurses should collaborate with other professionals to provide quality health services.
7. Nurses should be responsible for patients, their families, hospitals, nursing professionals and society.
8. Nurses have the responsibility to keep on learning to enhance professional knowledge and skills to promote personal development.
9. Nursing, education and research should be globally interactive.