Patient & Visitor Guide

Campus Location Outpatient Service
Yuhang Campus (Headquarters Phase Ⅰ) 1367 West Wenyi Rd.,
Yuhang District, Hangzhou
Monday - Friday
8:00 am - 12:00 noon, 1:30 pm - 5:00 pm
Qingchun Campus 79 Qingchun Rd.
Shangcheng District, Hangzhou
Monday - Sunday
8:00 am - 12:00 noon, 1:30 pm - 5:00 pm
Zhijiang Campus 366 Wutong Rd.
Xihu District, Hangzhou
Monday - Sunday
8:00 am - 12:00 noon, 1:30 pm - 5:00 pm

Make an Appointment

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Campus Self-service Registration Machine Registration & Cashier
Yuhang Campus (Headquarters Phase Ⅰ) 6:30 am - 6:30 pm 1/F, 7:00 am - 5:30 pm
2-3/F, 7:00 am - 5:00 pm
Qingchun Campus 6:30 am - 6:30 pm 6-8/F, Building 1,
6:45 am - 5:30 pm
Zhijiang Campus 6:30 am - 6:30 pm 2-3/F, Outpatient Building,
7:30 am -5:30 pm

Requirement: If it is your first visit to our hospital, you are required to bring your passport or other valid ID certificates with you, fill out the first-visitor information form, and acquire a Patient ID card at the registration office. The card will be used all through your stay in the Hospital. Keep the card in case future visits will be needed.

Emergency Service

FAHZU emergency department is located on the eastern side of the 1st floor of Building 1, Qingchun Campus, whose address is 79 Qingchun Road, Hangzhou. Its service time is 24 hours × 7 days all the year round.

Language assistance is provided on demand, but mainly available for patients who speak English, Japanese, Korean, German, French and Uighur. As it usually takes time to get interpreters of other languages, and because of the urgent nature of cases coming into the emergency department, it is highly advised that you bring someone who speaks English to assist you when coming to the emergency department.

if it is your first visit to the Hospital, you are required to bring your passport or other valid ID certificates with you, so that doctors will know your age and other necessary basic information.

Please note that the emergency department follows the common pre-pay practice of Chinese public hospitals. Please register and pay before being triaged or receiving tests and treatment. Patients will be triaged according to medical necessity, as is the international standard. Critical cases fall outside of normal policy and will receive immediate treatment.

The emergency department's registration and cashier's office, dispensary and most of the testing labs are all located within the emergency department building for the convenience of the patients.